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(Verse 1)
In the service world we stand, with a mission in our hand,
Value flows through every part, from the business to the heart.
A Service is our promise, what we offer, what we give,
And Utility brings the purpose—shows why our systems live.
(Chorus)
We walk the Service Way,
Where the Processes guide the day.
With Incidents we restore,
With Problems we search for more.
Through Changes we safely grow,
That’s the ITSM flow—
Ohhh, walking the Service Way.
(Verse 2)
When an Incident comes knocking—something broken, something slow,
We restore it fast to normal, keep the downtime low.
But a Problem digs much deeper, finds the cause behind the pain,
And a Known Error tells us: “This one's known, don’t search again.”
(Pre-Chorus)
Every Request from every user,
Big or small, we serve them right.
Through the Service Desk we listen—
Single window, shining bright.
(Chorus)
We walk the Service Way,
Where SLAs light the way.
With Configuration true,
And our CMDB too.
Through Changes we safely grow,
That’s the ITSM flow—
Ohhh, walking the Service Way.
(Bridge)
Release and Deploy, make the new things work with joy,
Assets tracked along the line, every detail kept in mind.
Availability, Capacity, ensure performance stays on track,
And Continuity is ready—bring the service quickly back.
(Verse 3)
Our Change Advisory Board (the CAB)
Keeps every risk in view,
While Monitoring keeps watching
Every signal coming through.
With Improvement always moving,
Like a rhythm never done,
ITSM’s a journey—
And the music’s just begun.
(Final Chorus)
We walk the Service Way,
Where good Practices always stay.
With Value as our goal,
Aligned with the business role.
Through Changes we safely grow,
That’s the ITSM flow—
Ohhh, walking the Service Way.
(Outro)
So let the processes guide you,
Let the lifecycle show the plan—
In the world of service management,
We deliver all we can.
Credit: ChatGPT
Watch a full AI generated song for this poem on our YouTube Channel: https://www.youtube.com/watch?v=4JKRVNRyqxY